Questions before buying? All your answers are here!
The questions and answers below are for customers who have already purchased a publication.
Contact us with your name and date of purchase and we'll re-activate your link for you.
You can use the email you received after your purchase to download the publication again. If you can't find your email and if your purchase was in the last 12 months, we can send it to you again. Contact us with the name and email address you used with purchasing, and the date of purchase.
Try downloading an updated version of Adobe Reader, free from www.adobe.com. This solves 99.9% of problems!
The bonuses are compressed (made smaller in size) into a .zip file to make downloading them easier. To uncompress and open these files, right click on the folder and select "Extract" or "Extract All". On a Mac, simply double click. The files can now be opened.
You don't need to buy winzip to open the bonuses. The bonuses are compressed (made smaller in size) into a .zip file to make downloading them easier. To uncompress and open these files, right click on the folder and select "Extract" or "Extract All".
It is likely that your computer came with a free trial of winzip (a paid program used for opening .zip files) and now that your trial is finished it is prompting you to buy the full version. This is not necessary.
We only have the most common selection criteria examples and unfortunately can't write for every position in Australia. We are happy to take suggestions for our next edition, if you would like to send them in.
If you are wanting personalised responses for your selection criteria we can recommend a selection criteria writer. Prices start at $595 for entry/mid level and $695 for executive/ specialist positions. Our examples have been written as a cost effective alternative to hiring a selection criteria writer.
None of our publications have any restrictions or internal settings that would prevent you from printing them, so any printing problems will be either with your computer, your printer, or your network. All of our publications have been designed to be used on your computer; they have internal links to help you jump from section to section and links to external websites that will obviously not work if you print out the document. If you have your heart set on something in hard form, try printing the document in smaller sections (e.g pages 1-20, 20-40 etc) as some printers and networks struggle with large documents. Or, try downloading an updated version of Adobe Reader, free from www.adobe.com. If you are trying to print the publication in your workplace, try a different printer, or call your IT department - government departments often have restrictions on the kinds of documents that can be printed.
Instructions for downloading your publication straight onto your ipad / iphone are here, however we also strongly recommend that you download your ebook onto your computer as well, as a back up.
It is your responsibility to ensure that all of the details on the purchase page are correct, including the publication you wish to buy. As our publications are electronic, it is impossible to return them.
Page 3 of The Selection Criteria Coach has all of the details you need for upgrading.
All of our publications are ebooks. This ensures quick delivery, you can be using your book within minutes of ordering. When there's an important job application to be written, time is of the essence!
All of our product information pages clearly state that the publication is an ebook (electronic publication) that is available for download.