Questions before buying? All your answers are here!
The questions and answers below are for customers who have already purchased a publication.
If your purchase has been within the past 12 months we can reactivate your link. Contact us with your name and date of purchase and we'll re-activate your link for you.
Don't forget to back up your publications and bonuses so they never get lost or deleted!
You can use the email you received after your purchase to download the publication again. If you can't find your email and if your purchase was in the last 12 months, we can send it to you again. Contact us with the name and email address you used with purchasing, and the date of purchase.
We strongly recommend backing up your publication and any bonsues and treating them with the care that you would a physical book. After a period of time we delete records from our system and will not be able to send you new links.
Try downloading an updated version of Adobe Reader, free from www.adobe.com. This solves 99.9% of problems!
The bonuses are compressed (made smaller in size) into a .zip file to make downloading them easier.
To uncompress and open these files, right click on the folder and select "Extract" or "Extract All". On a Mac, simply double click. The files can now be opened.
Error messages: If you receive an error message saying the files are corrupt or can't open, it means it has not downloaded properly, or you are trying to open it before it has finished downloading. To fix this, delete the file and download it again.
You don't need to buy winzip to open the bonuses. The bonuses are compressed (made smaller in size) into a .zip file to make downloading them easier. To uncompress and open these files, right click on the folder and select "Extract" or "Extract All".
It is likely that your computer came with a free trial of winzip (a paid program used for opening .zip files) and now that your trial is finished it is prompting you to buy the full version. This is not necessary.
A guide with images for unzipping files without winzip is here.
If the problem persists, follow these steps:
1. Delete the bonuses from your computer including emptying the trash. This should delete the file association with winzip.
2. Download the bonuses again.
3. Right click on the file and select "Extract" or "Extract All" (do not double click).
If you continue to have problems after following the above steps, please send us an email with a screenshot of the errors you're receiving and we can try to troubleshoot the issue with you.
If you are wanting personalised responses for your selection criteria we can recommend a selection criteria writer. Prices start at $595 for entry/mid level and $695 for executive/ specialist positions. Our examples have been written as a cost effective alternative to hiring a selection criteria writer.
Our book contains the most common selection criteria examples and unfortunately can't write for every position in Australia. We are happy to take suggestions for our next edition, if you would like to send them in.
None of our publications have any restrictions or internal settings that would prevent you from printing them, so any printing problems will be either with your computer, your printer, or your network. All of our publications have been designed to be used on your computer; they have internal links to help you jump from section to section and links to external websites that will obviously not work if you print out the document. If you have your heart set on something in hard form, try printing the document in smaller sections (e.g pages 1-20, 20-40 etc) as some printers and networks struggle with large documents. Or, try downloading an updated version of Adobe Reader, free from www.adobe.com. If you are trying to print the publication in your workplace, try a different printer, or call your IT department - government departments often have restrictions on the kinds of documents that can be printed.
It is your responsibility to ensure that all of the details on the purchase page are correct, including the publication you wish to buy. As our publications are electronic, it is impossible to return them.
Page 3 of The Selection Criteria Coach has all of the details you need for upgrading.
All of our publications are ebooks. This ensures quick delivery, you can be using your book within minutes of ordering. When there's an important job application to be written, time is of the essence!
All of our product information pages clearly state that the publication is an ebook (electronic publication) that is available for download.