Frequently Asked Questions (FAQ)

Below are a list of questions received about the publications. If you have already purchased a publication and have questions or problems, try our troubleshooting page.

At this stage our books are only available as ebooks to download. We have found that most job applicants prefer the ebook format as it allows them to copy and paste information into their job application and it is also easier to use the templates that are provided in some of the guides. If you prefer a hard copy to flip through and look at you are free to print all or part of the material that you purchase.

We have instructions for downloading the publications straight onto your ipad / iphone here. (But also recommend download the publication onto your computer as a backup).

Possibly, yes! This is something that you will ultimately need to check with your accountant and the ATO, however if your purchase is directly related to your employment and you are using it for work purposes then yes, the cost may be deductible. If you are participating in career transition services (through a redundancy, military transition or career development program for example) the purchase may also be refundable through this program. Check with your provider for more details.

Get That Job! The Best Guide to Applying for a Government Job provides 9 examples of well written statements addressing selection criteria and critiques of bad selection criteria, highlighting why they are bad and how they could improve. It also provides a template for addressing selection criteria and information that will help you to personalise the selection criteria to your specific skills and abilities.

Both! You can read more about the guides and which one might be best for you at

PayPal processes our payments for us, you don't need to have a PayPal account, or sign up for an account to buy one of our ebooks.

Within minutes of your payment you'll receive an email with instructions for downloading your ebook. All of our publications are downloadable, we don't send them out in the mail (which means you get instant access and don't have to wait!)

It's almost instant! If you don't receive an email after 5 minutes, refresh your inbox, check your spam/junk folders (just incase) and if it's still not there, let us know and we'll have it re-sent to you straight away.

You will have a number of opportunities to download your ebook before your download page expires. If you have any problems at all, just send us an email and we'll give you a hand or email over the ebook if all the options are exhausted!

Internet payments and downloads are the only way to get your hands on one of our ebooks at the moment.

Unfortunately we can't help in this instance and you will need to contact PayPal direct. If they are rejecting your credit card, I would recommend first checking with your bank / provider to make sure there is nothing wrong with your card, and then trying again.