ABOUT SELECTION CRITERIA      
What are Selection Criteria?   
Strategies for Using Selection Criteria Examples   

ADMINISTRATION          
Ability to perform a range of routine administration functions   
Ability to perform a range of complex administration functions   
Ability to develop localised procedures and to adapt systems and processes as required   
Proven ability to provide executive secretarial support   
General administrative skills including photocopying, filing, electronic records management, responding to emails, typing correspondence, and other duties as required    
General administrative skills including photocopying, filing, electronic records management, and other duties as required   

ANALYTICAL SKILLS / ATTENTION TO DETAIL  
Highly developed analytical and conceptual skills  example one   
Highly developed analytical and conceptual skills  example two   
Solid analytical skills and attention to detail  
Ability to effectively interpret, organise & use numerical data   

AUSTRALIAN PUBLIC SERVICE COMMISSION CAPABILITY FRAMEWORK / INTEGRATED LEADERSHIP SYSTEM / QUEENSLAND GOVERNMENT LEADERSHIP AND CAPABILITY FRAMEWORK               
Shapes strategic thinking  example one   
Shapes strategic thinking  example two   
Achieves results   
Supports and cultivates productive working relationships 
Displays personal drive and integrity  
Communicates with influence   

CHANGE MANAGEMENT      
Experience in change management   
Ability to support Divisional change management initiatives   

COMMUNICATION SKILLS      
Excellent verbal and written skills and sound interpersonal skills example one  
Excellent verbal and written skills and sound interpersonal skills  example two   
Good communication and interpersonal skills with client focus  
Demonstrated ability to prepare complex written information   
Demonstrated ability to prepare complex reports, policy papers and briefings   
Demonstrated experience in managing media, advertising, the Internet, printing, merchandise and creative contractors and consultants   
Experience researching, writing, editing, and producing quality information products in plain language (such as media releases, publications, editorial and web copy)   
Experience assisting the development, management and implementation of communications advice, strategies and plans  
Demonstrated experience in preparing high level correspondence and briefings   
Demonstrated proficiency to communicate in an educational context to a wide range of audiences   

COMPUTER SKILLS          
Competent word processing and database skills and the ability to broaden computing experience with other packages, including the ability to review and verify data  
Demonstrated computer literacy skills, including the ability to use spreadsheets, databases and word processing applications  example one   
Demonstrated computer literacy skills, including the ability to use spreadsheets, databases and word processing applications  example two   
Demonstrated experience in relevant computer applications, including financial software   

CONTRACT MANAGEMENT      
Experience in the management of contracts   

CORPORATE GOVERNANCE      
Knowledge of corporate governance in the public service setting  

CUSTOMER SERVICE          
A strong customer focus together with demonstrated customer service skills   
Ability to achieve high levels of customer satisfaction in an environment with high work volume, strict deadlines and competing client priorities    
Experience working in a call centre environment and good demonstrated customer service skills over the phone   

DECISION MAKING          
The proven ability to make complex decisions   

ENGINEERING              
Experience in engineering that would allow the incumbent to perform the duties of the role   
Demonstrated ability to scope and undertake engineering design tasks   
Demonstrated ability to document engineering design tasks    
Demonstrated ability to plan, lead and control engineering projects   

EQUITY, GENERAL OHS & VALUES  
An understanding of and commitment to the APS Values, and Department of X Values  example one   
An understanding of and commitment to the APS Values, and Department of X Values  example two   
An understanding of and commitment to the principles of Equity and Diversity   
An understanding of and commitment to the Australian Public Service Code of Conduct    
Knowledge of and commitment to workplace diversity, Occupational Health and Safety, and consultative work practices  
Knowledge and understanding of Equal Employment Opportunity (EEO)   
Knowledge and understanding of Ethical Practice   
Knowledge and understanding of Ethnic Affairs Priorities Statement (EAPS)   

FINANCE              
Ability to process basic financial transactions   
Knowledge of financial business practices and processes   
Demonstrated experience in the delivery of accounting services to meet customer requirements  

HUMAN RESOURCES          
Demonstrated experience across the range of human resource disciplines   
Demonstrated knowledge of government recruitment practices and the ability to provide recruitment services   

INFORMATION TECHNOLOGY      
Ability to provide IT support to users in a help desk environment    

INTERPERSONAL SKILLS          
Demonstrated experience in consulting with senior managers and staff at all levels of an organisation example one   
Demonstrated experience in consulting with senior managers and staff at all levels of an organisation  example two   
Proven experience in initiating and maintaining relationships with key stakeholders   
The ability to work within a team and in collaboration with other professionals and organisations   
Ability to work in a joint service/civilian environment including the understanding of service terminology and writing   

INVENTORY MANAGEMENT      
Experience in the management of inventory including stocktaking

LEGAL                  
Legal experience that would allow the incumbent to perform the duties of the role   

LEGISLATION / GUIDELINES      
The ability to interpret and apply legislation, guidelines, instructions, policy and procedures   
Knowledge of Australian Electoral Legislation and the electoral system   
Sound understanding of the Department of X Certified Agreement and associated policies and procedures or the ability to quickly acquire   

MANAGEMENT              
Record of achievement in managing a small organisation or division of a larger organisation and demonstrated ability to plan and operate strategically in multi-disciplinary environments   
Demonstrated leadership capacity   
Well-developed management skills and experience, including people and resource management skills  

NURSING              
Demonstrated understanding of the obligations of a nurse   
The demonstrated ability to provide patient-focused care   
The ability to manage the workloads of yourself and others in a health care setting   

OCCUPATIONAL HEALTH AND SAFETY      
Knowledge and understanding of Occupational Health and Safety (OHS)   
Demonstrated commitment to managing and controlling occupational health and safety risks   
Knowledge of the practical application of Occupational Health and safety measures in the workplace   

ORGANISATIONAL SKILLS INCLUDING PRIORITISING & MEETING DEADLINES   
High level of organisational skills and the ability to prioritise work to meet strict deadlines
Good organisational skills and the ability to maintain confidentiality   
Demonstrated organisation and time management skills and the ability to work independently when required 

PERSONAL SKILLS (INITIATIVE ETC)  
The demonstrated ability to use initiative and be proactive  
The demonstrated ability to be flexible, to use initiative, and a sound work ethic   
Ability to maintain confidentiality and exercise judgement and discretion  

POLICY MANAGEMENT / DEVELOPMENT  
Experience developing policy and providing advice on policy issues   

PROBLEM SOLVING          
Ability to analyse and develop solutions to problems   

PROCUREMENT              
Knowledge and understanding of Government procurement policies and contemporary procurement practices   

PROJECT MANAGEMENT      
Experience working in a project management environment, managing multiple initiatives  
Project management experience  
The ability to produce project schedules and plans  

RISK MANAGEMENT          
Experience managing risk in a project management environment   
An understanding of risk management principles and practices

SOCIAL WORK              
Previous experience (including volunteer &/or work experience placements) in the fields of social work, child development or child protection   

STRATEGIC INFLUENCING      
The ability to influence management and stakeholders to achieve required outcomes  

SUPERVISION              
Ability to effectively supervise staff and to contribute to staff development  
The ability to plan workloads, organise resources, control progress and lead others   
Supervision skills, including the ability to effectively lead a small team   

TEACHING / LEARNING & DEVELOPMENT  
Record of successful teaching experience and curriculum implementation   
Demonstrated ability to develop training, assessment and delivery plans to suit individuals, groups or workplaces  
The ability to deliver learning and development programs   

TEAMWORK              
Demonstrated ability to work in a team-based environment   
Ability to work as an individual and/or in teams   

TOLERANCE FOR STRESS      
Willingness to work in a stressful environment, with proven techniques and the ability to manage stress levels   

WORKING AS AN INDIVIDUAL      
The demonstrated ability to work autonomously as an individual, with limited supervision