Troubleshooting
This page is for customers who have purchased a product from
www.selection-criteria.com.au or www.publicservicejobs.com.au and are
having difficulties at some stage during the purchase or download
process.
If you have any other questions, try our frequently
asked questions page.
Please browse through the topics before contacting our office.
PayPal is not
accepting my
credit card number
When I went to
buy the publication, a weird website address came up and then I was
redirected somewhere else. It all looks a bit odd to me, is
this spyware or someone trying to get my credit card details?
When I tried to
download the
publication it said that my link has expired.
When I tried to
download the
publication it said that my link has expired, but I haven't even
downloaded it yet.
I have just bought The
Selection Criteria Coach, how do I upgrade to Get That Job?
I am trying to
upgrade to
Get That Job but the full price of $39.95 is coming up, why aren't I
getting the discount?
I bought the
publication
ages ago and now I can't find it on my computer. Is there
anything I can do?
I bought the wrong
publication, is there anything I can do?
I have downloaded
the
publication, but it won't open.
Some of the text in
my
publication is funny (like a foreign language), how do I fix this?
I am having problems
printing the publication, what's going wrong?
How can I read my
ebook on my ipad / iphone?
PayPal is not
accepting my
credit card number.
PayPal is an indepenedent payments processor that we use to
ensure all of your details are kept secure while purchasing over the
internet. We do not have any control over how PayPal
operates, and if they are refusing to accept your credit card we
suggest you contact them direct on (02) 8223 9500 and also contact your
credit card provider to make sure your card has not been cancelled.
When I went to
buy the publication, a weird website address came up and then I was
redirected somewhere else. It all looks a bit odd to me, is
this spyware or someone trying to get my credit card details?
No, this is part of the normal purchase process and is our
software at work ensuring you can download your publication straight
away.
When I tried to
download the
publication it said that my link has expired.
Contact us with your name and date of purchae and we'll
re-activate your link for you.
When I tried to
download the
publication it said that my link has expired, but I haven't even
downloaded it yet.
Customers are able to download a publication three
times. Our software isn't able to detect if you have
completed a download, it only knows how many times you have visited the
download page. Once you have visited the download page three
times it assumes you have downloaded a publication three
times. If you face this problem, just contact us and we'll
re-activate your link for you.
I
have just bought The
Selection Criteria Coach, how do I upgrade to Get That Job?
Page 3 of The Selection Criteria Coach has all of the details
you need for upgrading.
I am trying to upgrade
to
Get That Job but the full price of $39.95 is coming up, why aren't I
getting the discount?
Make sure you have typed in the discount code exactly (without
the quotation marks). The discount is not applied if you
don't get the discount code right!
I bought the
publication
ages ago and now I can't find it on my computer. Is there
anything I can do?
Contact us with your name and date of purchase and we'll
re-activate your link for you so you can download it again.
I bought the wrong
publication, is there anything I can do?
It is your responsiblity to ensure that all of the details on
the purchase page are correct, including the publication you wish to
buy. As our publications are electronic, it is impossible to
return them.
I have downloaded the
publication, but it won't open.
Try downloading an updated version of Adobe Reader, free from
www.adobe.com.
Some of the text in my
publication is funny (like a foreign language), how do I fix this?
Try downloading an updated version of Adobe Reader, free from
www.adobe.com.
I am having problems
printing the publication, what's going wrong?
None of our publications have any restrictions or internal
settings that would prevent you from printing them, so any printing
problems will be either with your computer, your printer, or your
network. All of our publications have been designed to be
used on your computer; they have internal links to help you jump from
section to section and links to external websites that will obviously
not work if you print out the document. If you have your
heart set on something in hard form, try printing the document in
smaller sections (e.g pages 1-20, 20-40 etc) as some printers and
networks struggle with large documents. Or, try downloading
an updated version of Adobe Reader, free from www.adobe.com.
If you are trying to print the publication in your workplace, try a
different printer, or call your IT department - government departments
often have restrictions on the kinds of documents that can be printed.
How can I read my ebook
on my ipad / iphone?
Instructions for downloading your publication straight onto your ipad / iphone
are here, however we also strongly recommend that you download your
ebook onto your computer as well, as a back up.
