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Troubleshooting

This page is for customers who have purchased a product from www.selection-criteria.com.au or www.publicservicejobs.com.au and are having difficulties at some stage during the purchase or download process.

If you have any other questions, try our frequently asked questions page.

Please browse through the topics before contacting our office.

PayPal is not accepting my credit card number

When I went to buy the publication, a weird website address came up and then I was redirected somewhere else.  It all looks a bit odd to me, is this spyware or someone trying to get my credit card details?

When I tried to download the publication it said that my link has expired.

When I tried to download the publication it said that my link has expired, but I haven't even downloaded it yet.

I have just bought The Selection Criteria Coach, how do I upgrade to Get That Job?

I am trying to upgrade to Get That Job but the full price of $39.95 is coming up, why aren't I getting the discount?

I bought the publication ages ago and now I can't find it on my computer.  Is there anything I can do?

I bought the wrong publication, is there anything I can do?

I have downloaded the publication, but it won't open.

Some of the text in my publication is funny (like a foreign language), how do I fix this?

I am having problems printing the publication, what's going wrong?

How can I read my ebook on my ipad / iphone?

PayPal is not accepting my credit card number.

PayPal is an indepenedent payments processor that we use to ensure all of your details are kept secure while purchasing over the internet.  We do not have any control over how PayPal operates, and if they are refusing to accept your credit card we suggest you contact them direct on (02) 8223 9500 and also contact your credit card provider to make sure your card has not been cancelled.

When I went to buy the publication, a weird website address came up and then I was redirected somewhere else.  It all looks a bit odd to me, is this spyware or someone trying to get my credit card details?

No, this is part of the normal purchase process and is our software at work ensuring you can download your publication straight away.

When I tried to download the publication it said that my link has expired.

Contact us with your name and date of purchae and we'll re-activate your link for you.

When I tried to download the publication it said that my link has expired, but I haven't even downloaded it yet.

Customers are able to download a publication three times.  Our software isn't able to detect if you have completed a download, it only knows how many times you have visited the download page.  Once you have visited the download page three times it assumes you have downloaded a publication three times.  If you face this problem, just contact us and we'll re-activate your link for you.

I have just bought The Selection Criteria Coach, how do I upgrade to Get That Job?

Page 3 of The Selection Criteria Coach has all of the details you need for upgrading.

I am trying to upgrade to Get That Job but the full price of $39.95 is coming up, why aren't I getting the discount?

Make sure you have typed in the discount code exactly (without the quotation marks).  The discount is not applied if you don't get the discount code right!

I bought the publication and now I can't find it on my computer.  Is there anything I can do?

If your purchase was in the last 12 months, we can re-activate your link for you so you can download the ebook again. Contact us with the name and email address you used with purchasing, and date of purchase.

I bought the wrong publication, is there anything I can do?

It is your responsiblity to ensure that all of the details on the purchase page are correct, including the publication you wish to buy.  As our publications are electronic, it is impossible to return them.

I have downloaded the publication, but it won't open.

Try downloading an updated version of Adobe Reader, free from www.adobe.com.

Some of the text in my publication is funny (like a foreign language), how do I fix this?

Try downloading an updated version of Adobe Reader, free from www.adobe.com.

I am having problems printing the publication, what's going wrong?

None of our publications have any restrictions or internal settings that would prevent you from printing them, so any printing problems will be either with your computer, your printer, or your network.  All of our publications have been designed to be used on your computer; they have internal links to help you jump from section to section and links to external websites that will obviously not work if you print out the document.  If you have your heart set on something in hard form, try printing the document in smaller sections (e.g pages 1-20, 20-40 etc) as some printers and networks struggle with large documents.  Or, try downloading an updated version of Adobe Reader, free from www.adobe.com.  If you are trying to print the publication in your workplace, try a different printer, or call your IT department - government departments often have restrictions on the kinds of documents that can be printed.

How can I read my ebook on my ipad / iphone?

Instructions for downloading your publication straight onto your ipad / iphone are here, however we also strongly recommend that you download your ebook onto your computer as well, as a back up.