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No, this is part of the normal purchase
process and is our software at work ensuring you can download your
publication straight away.
When I tried to download the
publication it said that my link has expired.
Contact
us with your name and date of purchae and we'll re-activate
your link for you.
When
I tried to download the publication it said that my link has expired, but I haven't even downloaded it
yet.
Customers are able to download a publication three times. Our
software isn't able to detect if you have completed a download, it only
knows how many times you have visited the download page. Once
you
have visited the download page three times it assumes you have
downloaded a publication three times. If you face this
problem,
just contact
us and we'll re-activate your link for you.
I
have just bought The Selection Criteria Coach, how do I upgrade to Get
That Job?
Page 3 of The Selection Criteria Coach has all of the details you need
for upgrading.
I am
trying to upgrade to Get That Job but the full price of $39.95 is
coming up, why aren't I getting the discount?
Make
sure you have typed in the discount code exactly (without the quotation
marks). The discount is not applied if you don't get the
discount code
right!
I bought the publication ages ago and
now I can't find it on my computer. Is there anything I can
do?
Contact
us with your name and date of purchase and we'll re-activate
your link for you so you can download it again.
I bought the wrong publication, is
there anything I can do?
It is your responsiblity
to ensure
that all of the details on the purchase page are correct, including the
publication you wish to buy. As our publications are
electronic,
it is impossible to return them.
I
noticed there is a new edition of one of the publications. I
have
an older version, is there anyway I can get the new one for a
discounted price?
If you still have your original email with your download link, you can
download the updated edition for free!
I have downloaded the
publication, but it won't open.
Try
downloading an updated version of Adobe Reader, free from
www.adobe.com.
Some of
the text in my publication is funny (like a foreign language), how do I
fix this?
Try downloading an updated version of Adobe Reader, free from
www.adobe.com.
I am having problems printing the
publication, what's going wrong?
None of our publications have any
restrictions or internal settings that would prevent you from printing
them, so any printing problems will be either with your computer, your
printer, or your network. All of our publications have
been designed to be used on your computer; they have internal links to
help you jump from section to section and links to external websites
that will obviously not work if you print out the document.
If
you have your heart set on something in hard form, try printing the
document in smaller sections (e.g pages 1-20, 20-40 etc) as some
printers and networks struggle with large documents. Or, try
downloading an
updated version of Adobe Reader, free from www.adobe.com. If
you
are trying to print the publication in your workplace, try a different
printer, or call your IT department - government departments often have
restrictions on the kinds of documents that can be printed.
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