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Frequently Asked Questions (FAQ)

Below are a list of questions received about the publications. If you have already purchased a publication and have questions or problems, try our troubleshooting page.

Q.  Can I buy these books in hard copy?
Q. Can I open the ebooks on my ipad / iphone?
Q.  Are these guides tax deductible?
Q.  Does "Get That Job!" have selection criteria answers that I can use in my application?
Q. Is the guide written for people already  employed by the government, of for people trying to get into the government?
Q. How safe is it to pay over the internet?
Q. I'm worried about downloading viruses?
Q. What if I don't have a paypal account?
Q. How is the ebook delivered once I've paid?
Q. How long does it take to get the publication once I've paid?
Q. What if I have trouble downloading the publication?
Q. I don't feel comfortable ordering over the internet, can I still buy the publication?
Q. PayPal is not accepting my credit card number.

Q.  Can I buy these books in hard copy?

A.  At this stage our books are only available as ebooks to download. We have found that most job applicants prefer the ebook format as it allows them to copy and paste information into their job application and it is also easier to use the templates that are provided in some of the guides. If you prefer a hard copy to flip through and look at you are free to print all or part of the material that you purchase.

Q. Can I open the ebooks on my ipad / iphone?

A. Yes you can! We have instructions for downloading the publications straight onto your ipad / iphone here. (But also recommend download the publication onto your computer as a backup).

Q.  Are these guides tax deductible?

A.  Possibly, yes! This is something that you will ultimately need to check with your accountant and the ATO, however if your purchase is directly related to your employment and you are using it for work purposes then yes, the cost may be deductible.  If you are participating in career transition services (through a redundancy, military transition or career development program for example) the purchase may also be refundable through this program.  Check with your provider for more details.

Q.  Does "Get That Job!" have selection criteria answers that I can use in my application?

A.  Get That Job! The Best Guide to Applying for a Government Job provides 9 examples of well written statements addressing selection criteria and critiques of bad selection criteria, highlighting why they are bad and how they could improve.  It also provides a template for addressing selection criteria and information that will help you to personalise the selection criteria to your specific skills and abilities.

Q.  Are these guides written for people already  employed by the government, of for people trying to get into the government?

A.  Both!  You can read more about the guides and which one might be best for you at www.selection-criteria.com.au/productcomparison.html

Q.  How safe is it to pay by over the internet?

A. We use  PayPal to process our credit card transactions (you don't need a PayPal account to pay - they just process the payment).  PayPal offer 100% risk free purchasing and encrypted security.
 
Q.  I'm worried about downloading viruses?

A. All of our ebooks are PDFs that are opened with Adobe Reader (free software that 99% of computers come with, if yours didn't, you can download it for free at www.adobe.com).  PDFs cannot contain viruses.

Q.  What if I don't have a PayPal account?

A. PayPal processes our payments for us, you don't need to have a PayPal account, or sign up for an account to buy one of our ebooks.

Q.  How is the ebook delivered once I've paid?

A.  Within minutes of your payment you'll receive an email with instructions for downloading your ebook. All of our publications are downloadable, we don't send them out in the mail (which means you get instant access and don't have to wait!)

Q. How long does it take to get the ebook after my payment?

A.  It's almost instant! If you don't receive an email after 5 minutes, refresh your inbox, check your spam/junk folders (just incase) and if it's still not there, let us know and we'll have it re-sent to you straight away.

Q.  I'm not sure how to download ebooks?

A.  You will have a number of opportunities to download your ebook before your download page expires. If you have any problems at all, just send us an email and we'll give you a hand or email over the ebook if all the options are exhausted!

Q. I don't feel comfortable ordering over the internet, can I still buy the publication?

A. Internet payments and downloads are the only way to get your hands on one of our ebooks at the moment, but if you would prefer to order by mail (you send an order form with a cheque or money order and we email you the publication) please let us know, and we may bring this option back.

Q. PayPal is rejecting my credit card.

A. Unforutnately we can't help in this instance and you will need to contact PayPal direct. If they are rejecting your credit card, I would recommend first checking with your bank / provider to make sure there is nothing wrong with your card, and then trying again.