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Frequently Asked
Questions
Below
are a list of questions received about the publications.
If you have already purchased a publication and have
questions or problems, try our
troubleshooting page.
Q. Where can I get a
hard copy of one of these books?
Q.
Is the guide tax
deductible?
Q. Does "Get That Job!" have selection criteria answers that
I can
use in my application?
Q. Is the guide written for
people already employed by the government, of for people
trying to get into the government?
Q. How safe is it to pay by credit
card over the internet?
Q. What about downloading viruses?
Q. What if I don't have a paypal
account?
Q. How do I get the publication once
I've paid?
Q. How long does it take to get the publication once I've paid?
Q. What if I have trouble
downloading the publication?
Q. I don't feel comfortable ordering
over the internet, can I still buy the publication?
Q. PayPal is not accepting my
credit card number.
Q. Where can I get a hard copy of
one of these books?
A. This
guide isn't available in hard copy or in bookshops at this point in
time. We
have
found however that our customers prefer to download the publication as
it means they don't have to make a trip into a bookshop, and they can
get started on their applications within minutes.
Q. Is the guide tax
deductible?
A. Possibly, yes! This is
something that you will ultimately need to check with your accountant
and the ATO, however if the guide is directly related to your
employment and you are using it for work purposes then yes, the cost
may be deductible. If you are participating in career
transition
services (through a redundancy, military transition or career
development program for example) the purchase may also be refundable
through this program. Check with your provider for more
details.
Q. Does "Get That Job!" have selection criteria answers that
I can
use in my application?
A. Get
That Job! The Best Guide to Applying for a Government
Job provides
9 examples of well written statements
addressing selection criteria and critiques of bad selection criteria,
highlighting why they are bad and how they could improve. It
also provides
a template for addressing
selection criteria and information that will help
you to personalise the selection criteria to your specific skills and
abilities.
Q.
Is the guide written
for people already employed by the government, of for people
trying to get into the government?
A. Both! The first section of the
guide explains the government
structure
and government processes so that someone outside of the government can
easily compete with someone already in the system. The
process of
applying for a government job is the same for internal and external
applicants which is why the guide is relevant for everyone.
Traditionally internal applicants have an edge on external
applicants because they know how the systems works, but this guide has
equaled out the playing field.
Q.
How safe is it to pay by credit card over the internet?
A. We
use the
services of
e-junkie and PayPal who provide secure connections for paying for and
downloading products, and offer 100% risk free purchasing. We
don't get to see you credit card number or personal details - we just
get your name and email address to send you the guide.
Q. What about downloading viruses?
A. The Guide comes in PDF format, and as it
is not an
executable file it cannot contain viruses. We pay e-junkie
to
provide a secure and virus free connection for downloading products for
your peace of mind.
Q.
What if I don't have a PayPal account?
A.
You don't need
a PayPal account, and you don't have to sign up with paypal.
You
just need to enter your credit card details, email address, and billing
address.
Q.
How do I get the publication once I've paid?
A. After
you have
entered your payment details you will be directed to a secure site for
downloading the product. You will also receive an email with
a
link to download the product. The email link allows
you to
download the publication three times, so if you
have any problems in the download process you can try again.
If
you have any problems we can re-activate your account so you can
download it again, or we can email the guide to you.
Q. How long does it take to get
the publication once I've paid?
A. The process is instant, and the download time
will
depend on the speed of you computer and internet connection.
It
takes an average user about 10 minutes from the time they hit the "buy
now" button until they are reading the guide and writing their new
improved application!
Q.
What if I have trouble downloading the publication?
A. The
email link that you are sent after payment allows
you to download the publication a number of times, so
you will have
multiple opportunities to download the publication in the case that you
encounter problems. If you still have trouble, simply send an
email to us, and we will help you out. We can see
who has
downloaded the publication and who has not and are able to easily
re-activate your link or send the publication to you via email if you
have trouble.
Q.
I
don't feel comfortable ordering over the internet, can I still buy the
publication?
A.
Of course!
You can fill out an order form and send it to us, and we'll
email
the publication to you. Each publication has a link to it's
own order form.
Q. PayPal is not accepting my
credit card number.
A. PayPal
is an indepenedent payments processor
that we use to ensure all of your details are kept secure while
purchasing over the internet. We do not have any control over
how
PayPal operates, and if they are refusing to accept your credit card we
suggest you contact them direct on (02) 8223 9500 and also contact your
credit card provider to make sure your card has not been cancelled.
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